Algemene voorwaarden

At there are several payment options:
- iDEAL (only possible in the Netherlands):
iDEAL is a safe and widely used online payment method.
- Bank transfer. This goes like this:
After placing your order you will receive an e-mail containing the order/invoice number
and our invoice is stated.
When we have received your payment, your order will be shipped.
- MrCash and Klarna: online payment system for customers from Belgium.
- Various credit cards, such as Mastercard
The prices at include VAT!

If your order has been received by us before 14:00 and we have received the payment,
we ship the order the same day.
If one of several products is not in stock, you will be notified.
The missing products will be delivered free of charge as soon as possible.
Many products can go through the letterbox, but if an order is larger, shipping will take place with a track & trace code.
No shipping costs will be charged on orders over €25!
On orders below €25,- €3.50- will be charged in shipping costs.
For customers outside the Netherlands (Belgium) € 11,- shipping costs will be calculated due to higher shipping costs. 

Didn't receive your order
In this case, we advise you to contact us, stating your order/invoice number.
For packages with a track & trace code, we can track the package.

Receiving package
If your order can go through the letterbox, it is not necessary to stay at home for this.
If your order cannot go through the letterbox and you are not at home when the package is delivered, the delivery person will leave a "not at home message".
You can pick up the package at the address stated on this "not at home message".

You can return a product if it is unopened and undamaged.

Of course you can return products if you have received them damaged or if they appear to be defective.

Always contact us first by mail [email protected] or by phone 024-3220165.

Return order
You must return the damaged or defective product within 7 days.
Products must not be opened or used.
After we have received the product, depending on the arrangement, the same product will be
will be sent again or the paid amount will be refunded to your account within 14 days.
Unfortunately, it is not possible to refund your money if you have opened and/or used the product.
No refund will be made for complaints that are not reported in time.

Right of withdrawal
The right of withdrawal means that you have the right within 7 days after receipt of your order
to dissolve the purchase agreement without stating reasons.
To exercise this right, you must treat the order as described
at 'Returns' and 'Return Order'.

If you have placed an order and a short time later the same product appears to be discounted,
then you cannot claim a refund of the price difference.
Every entrepreneur can discount products at any time.
You determine the moment of purchase of products yourself.
Offers cannot be exchanged!

Complaints or questions
If you have complaints about a product or your order, you can inform us of this via the telephone number, e-mail address or 
the contact form below on our site.
If you have any questions about products and/or services, you can also use the information below.

Contact details
telephone: 024-3220165
e-mail: [email protected]